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2.2 Based on 125 reviews
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  • Customers like
    • Burgers 3
    • Food 3
    • Service 3
  • Customers don't like
    • Lack of cutomer service 4
    • Lack of service 4
    • Poor quality and inattentive waiter 4
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My husband and I were at the Red Robin at Champions Gate in Florifa and we had the worst server Ever! We were the first ones in the bar area and after 4 people were served and we still didn't have our food I asked for our ticket and what a surprise she went in back and tried to serve us cold food! It was an Awful experience! I did speak to the manager and she wanted us to go back in but we have had enough! We try not to complain but this time it... Read more

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Had a To Go Order for our office. We tried calling Hendersonville, Tn from 11:00am until 11:27 consistently to get our order in time for lunch. Never received an answer. This is not the first time this has happened from this location. We ended up calling Mt Juliet area and right away the answering service picked up and we were transferred to the lady receiving To Go orders. The only problem, due to our rep having to drive out of his way & order... Read more

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We asked for a booth. They said they had to seat waiting people in them. Ok. The whole time we were there. There were 5 (FIVE) booths that were never used. When we ask for some fries (bottomless mind you) she brought us a few in one basket to share. Omg This was at the San Tan Village Red Robin about 1:30 August 21

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Insane romaine "salad" is chunk romaine cut in half and doused in sour dressing. The supposedly grilled tomatoes consisted of one tiny glob of soggy something. The chicken was a small slab on the side. If I wanted to sit at the table and make my own salad, I could've done that at home. I tried cutting up the lettuce but it was taking forever. I gave up on the chicken after one cut as it was so tough – obviously grilled weeks ago. They... Read more

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I dont know what the girls name is who works the bar but she works monday nights.Tgis has happen twice now what she trys to do is act like its going to be 45 min wait.T hen when you tell her that its ok she puts you on hold and never picks back up.Then you call back and she repeats the process.SO because of that we just ordered applebees,and ill tell you what they know how to treat their patrons.my family will never visit red robin in southgate... Read more

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I found a cockroach in my burger and almost screamed.I went to the bathroom and thought I puked.I believe my food had more than one cockroach.

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Red Robin in Manchester, Ct let go one of their best servers Matt Spencer we will not go there ever again he was always pleasant, kind to the customers what a shame too bad for your establishment. We know a lot of people in town and word has gotten out and they are boycotting Red Robin also!!!

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I just took my nephew to Red Robin before he leaves for college next week. I've been here many times prior with others and it was pretty good. Today was another story! They set us at a LITTLE table, nowhere for my purse or cane with all the STUFF on this TINY table. Asked to move to a booth but they were full at the moment. We waited for our waitress for 10 minutes before she came to take our drink order. I ordered coffee, said she had to make... Read more

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I am new to the area as a long term consultant. Went to the Red Robin in front of my hotel. I ordered a burger and while I was waiting the kiosk had an options for "Games". I clicked on that and went to a trivia app there. Little did I realize there was a charge for this. I didn't realize it until I got the check and there was a 1.99 entertainment fee. Very dishonest practice and Red Robin should be ashamed of themselves for this sort of... Read more

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The other night me and my friends went to the Red Robin and we waited over an hour for our food. We had asked the waiter several times when I food when would be ready, he was apologetic but seemed to be stalling but didn't give us a real answer of why our food wasn't ready. I easily could have accepted our food coming out this late if we had a simple explanation of why our food was not ready. But they simply did not give us one. As a loyal... Read more

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