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I went into the Red Robin Burger Works on 16th St. Mall in Denver, CO.

Just let me say that the burger I ordered appeared to be ok but when I ordered it and asked for just a cup for water - first off the person ringing me up (whom I suspect was the manager but did not identify himself as such) put my cup on the counter upside down, meaning the top of the cup was on the counter - the counter countless strangers touch, the counter money touches, etc... When I pointed this out to him, he just said we wash this counter. I suggested to him that he should put the cups on the counter right side up when he gives them to customers, he just gave me a blank stare. I told him unless he wiped that counter down after every customer, all someone had to do was put their money on it or touch it and that cup would be contaminated.

Later, as I ate my meal, I was watching him and noticed that he was handling food without gloves that food handlers usually wear. The cooks in the back had them on... but he didn't and on top of that he had a big band-aid on his finger which was not covered. How much bacteria and germs, etc could he have passed onto others with his non-existent food handling skills???

Disgusting...

The next time I'm walking past there, I may feel compelled to go in and tell them what I saw ! Hopefully there will be another manager there.

Reason of review: Poor customer service.

Location: Aurora, Colorado

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