food service manager burger fries order restaurant table waitress customer

Red Robin Customer Care Review from Utica, Michigan

1.4
Details
I dont know what the girls name is who works the bar but she works monday nights.Tgis has happen twice now what she trys to do is act like its going to be 45 min wait.T hen when you tell her that its ok she puts you on hold and never picks back up.Then you call back and she repeats the process.SO because of that we just ordered applebees,and ill tell you what they know how to treat their patrons.my family will never visit red robin in southgate ever again.nor order take out.
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Review
#901180 Review #901180 is a subjective opinion of poster.
Service
Red Robin Customer Care
Reason of review
Poor customer service

Red Robin Bacon Cheeseburger Review

2.0
Details
I found a cockroach in my burger and almost screamed.I went to the bathroom and thought I puked.I believe my food had more than one cockroach.
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Review
#900623 Review #900623 is a subjective opinion of poster.
Product
Red Robin Bacon Cheeseburger
Reason of review
Damaged or defective

Red Robin Waiter Review

Red Robin in Manchester, Ct let go one of their best servers Matt Spencer we will not go there ever again he was always pleasant, kind to the customers what a shame too bad for your establishment. We know a lot of people in town and word has gotten out and they are boycotting Red Robin also!!!
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Review
#899368 Review #899368 is a subjective opinion of poster.
Service
Red Robin Waiter
2.4
Details
Horrid Experience! - Red Robin review
I just took my nephew to Red Robin before he leaves for college next week. I've been here many times prior with others and it was pretty good. Today was another story! They set us at a LITTLE table, nowhere for my purse or cane with all the STUFF on this TINY table....
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3 comments
Anonymous
#1209777

The management is as bad as the waitress...APATHETIC! Still no reply after all this time! I guess that says all I need to know about how they feel about customers and our experience eating there!

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Review
#897601 Review #897601 is a subjective opinion of poster.
Service
Red Robin Waiter
Pros
  • Music selection that is all
Cons
  • Tiny tables
  • Unfriendly server
  • Slow service
Reason of review
Poor customer service
Loss
$47
Preferred solution
Full refund
Tags
  • Apathetic Waitress
  • Coffee
  • 25 Mins For Coffee
3.7
Details
I am new to the area as a long term consultant. Went to the Red Robin in front of my hotel. I ordered a burger and while I was waiting the kiosk had an options for "Games". I clicked on that and went to a trivia app there. Little did I realize there was a charge...
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1 comment
Anonymous
#1218563

I've been there plenty of times and it actually tells you 1.99 before you purchase it. You have to confirm it

Review
#896326 Review #896326 is a subjective opinion of poster.
Cons
  • Entertainment fee
  • Entertainment charge
  • Kiosks
Reason of review
Deceptive entertainment charges on the table kiosks
Loss
$2
Preferred solution
Price reduction
Tags
  • Kiosk Entertainment Fees

Longest Wait For Food at Red Robin

2.3
Details
The other night me and my friends went to the Red Robin and we waited over an hour for our food. We had asked the waiter several times when I food when would be ready, he was apologetic but seemed to be stalling but didn't give us a real answer of why our food wasn't ready. I easily could have accepted our food coming out this late if we had a simple explanation of why our food was not ready. But they simply did not give us one. As a loyal customer of Red Robin for many years I was disappointed in the service. I hope the service is better in future or I will take my business somewhere else.
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Review
#896005 Review #896005 is a subjective opinion of poster.
Service
Red Robin Customer Care
Pros
  • Burgers
Cons
  • Lack of service
  • Wait time
Reason of review
Poor customer service
Preferred solution
Price reduction

Resolved: Red Robin Fish And Chips Main Course Review from Davenport, Florida

4.7
Details
Ordered togo fish&chips, got home and only got half my order, Called and made a complaint. Talked to, Michael at first he he told me that they tryed to catch me before I left. To correct my order. He wanted me to come back to get the other half of my order. I told him i was handycaped. Then he said the next time i come in he will buy me a new fish &chips. This is the secound time that something had gone wrong with my order. The other time I ordered cheeseburger well done it came out with pink in it.
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Resolved
Review
#892090 Review #892090 is a subjective opinion of poster.
Product
Red Robin Fish And Chips Main Course
Reason of review
Order processing issue

Short Review on July 31, 2016

I hope you have better luck gettin the free Red Robin birthday burger than I did. Thanks Red Robin
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Review
#892058 Review #892058 is a subjective opinion of poster.
Reason of review
Order processing issue

Horrid | Red Robin review from Englewood, Colorado

Had a horrible experience in the Greeley CO location. The manager was a ***, fired a bunch of the staff and now the service is horrible. Waitress did not bring us our fries, every time she got to the table she would talk about the house she was buying and never remember our fries. she then took my credit card payment and took the little machine on the table pushed bunch of buttons and swipped my card. something I could have done, but she did it because she wanted to give her self a good rating SHE DID NOT DESERVE. do not go to red robin in Greeley go to loveland much much better
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Review
#890963 Review #890963 is a subjective opinion of poster.
Service
Red Robin Waiter
Reason of review
Poor customer service
Loss
$63

Horrible experience | Red Robin review from North Falmouth, Massachusetts

2.5
Details
My coworkers and I went to Red Robin this week July 2016 in Lincoln Nebraska and will never return to this establishment again. They treat their pregnant coworkers horribly. She was looking extremely pinkish and not well at all. She asked what I can expect was her supervisor or manager a Kelly and this Kelly would not allow her to sit down she had the audacity to even yell at the pregnant girl. This is not okay in my book and should not be acceptable to treat any pregnant woman this way you don't know if their is other issues going on or not. My coworkers and myself were mortified by the lack of respect and understanding. You lost a lot of paying customers it only takes one word of mouth to get this around and as a woman I would never had expected this to be even seen and heard by other paying customers.
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Review
#890862 Review #890862 is a subjective opinion of poster.
Service
Red Robin Manager
Cons
  • Staff
Reason of review
you don't treat your own coworkers the way the this supervisor / manager Kelly did weather it was in front of your customers or not we all heard and seen. sad very sad!!!