Anonymous
map-marker Fishers, Indiana

Not all ingredients are listed

Red Robin - Not all ingredients are listed

I recently went to Red Robin and ordered the southern charm burger. I have a egg allergy and didn't know if I would have a little reaction to it, since i haven't had egg in so long.

I ordered the burger making sure it had nothing with egg it, and even looked up some of the other ingredients to make sure there wasn't any egg. I get my burger and after 3/4 done with it, i open it up and realized theres this white stuff, that looked just like mayo. I did not see mayo on the menu under the burger description, and I was pretty sure about it. I asked for the manager and told her that they should list ingredients like mayo under burgers, because people assume theres no mayo if its not listed and people with deadly allergies to egg could die if not treated fast enough.

The manager said Red Robin stopped putting some ingredients like mayo in the normal menu(they do for the allergy menu though which is online). I found this sort of weird because you would think someone would want to know what is all going on their food or burger.

I am going to show awareness of this to Red Robin headquarters. I feel like I have lost trust in their menu and would advise people with allergies, ESPECIALLY DEADLY ALLERGIES, to have caution with the menu until this is changed.

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Reason of review:
Not as described/ advertised
1 comment
Guest

Eat at home you ***

Ameya Amz
map-marker Holladay, Tennessee

Red Robin - Waiter Review from Holladay, Tennessee

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Just left the Red Robin's in Jackson, TN. The service was terrible. My wife, and I had to wait about 10 minutes to order our drinks. When my wife needed a refill the waiter took his sweet time. Probably waited about 10 minutes for that. So when we finish eating we told our waiter that we wanted to pay with cash. He said ok, and never returned. We finally got tired of waiting, so we paid with our credit card. I'm not planning on visiting any more Red Robin restaurants in my future. By the way, our waiters name on the receipt is Coley WI.
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Reason of review:
Poor customer service
Anonymous
map-marker Clovis, California

Bad service for price you pay

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I went to Red Robin because I had a $25 gift card, I end up still paying almos $50, an extra $22 for meal for 3, service was bad, waiters assumed things, my wife ordered a chicken meal that included salad, she asked for additional soup, but waiters assumed she wanted soup instead of salad, then I asked for the salad that was never delivered, not worth the price you pay, I have come to this place a few times but I do not think I would ever come back.
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Reason of review:
Order processing issue
Anonymous
map-marker Youngstown, Ohio

Dirty restrauant

My wife and I visited your Orange Village facility April 12th 2016 around 1:30 PM. The place was filthy! Although not even half full of customers we were seated at a table that was not cleaned up after previous customers. The hostess wiped it off brushing things on to the floor. We received our food and it was not hot just warm. The restrooms were filthy with toilet tissue on a sticky floor and urinal not flushing properly. Don't think the floor had been cleaned in long time. Had to flag down our server to receive our check which included 20% tip. Will not visit the facility again.
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Reason of review:
Dirty restaurant

Preferred solution: Let the company propose a solution

Anonymous
map-marker Winfield, Illinois

Poor service Wheaton 4/15/16

We were guests in the Wheaton location. We had poor service. We wanted a shake. The waiter said we had to order on the kiosk. I ordered the fish mix and my daughter ordered the veggie burger.She had looked forward to it, as she is a vegetarian. We were both disappointed. Only the cod was OK. She said her dish was tasteless. We asked for drinks to go and after 15 minutes, just left. Our waiter was named Dan. The hostess tried to help us find our waiter and get our drinks. She had no success.
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Reason of review:
Bad quality
Anonymous
map-marker Plainsboro, New Jersey

Red Robin French Fries Review from Plainsboro, New Jersey

Just had one of the worst dining experiences at Red Robin Easton. Went there for my youngest son's 8th birthday. We always have a family dinner including immediate family so it was 10 of us. Was there at 6pm got food an hour later! Bottomless drinks and fries that we had to ask the waitress for EACH time. The fries with my meal were absolutely cold. My burger was good but poor service doesn't make it a pleasant experience. Alleged manager came over and got our fries ONCE! We didnt get any more afterwards. Then while my drink was refilled, empty glasses left on my table. Wasnt even asked if we wanted dessert but didn’t want anyway but at least ask! I won't be back!
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Reason of review:
Poor customer service
Anonymous
map-marker Chesterfield, Virginia

Red Robin Food Review from Chesterfield, Virginia

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Went to Red Robin for the first time in a long time. The food was good but the service was terrible. Just when I thought it couldn't get any worse out bill came with a $1.99 entertainment fee. That should be something that is clearly explained. How can you tell people to use a device to order, call your waitress, pay, and then charge them for using it? They should be sued. There is nothing posting this policy anywhere!
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Reason of review:
Pricing issue
Anonymous
map-marker New Britain, Connecticut

Red Robin Staff Review from New Britain, Connecticut

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West hardford ct 1509 britain ave This is the worst experience i ever had anywhere Your service here is maybe a 2 out of 10 The servers need to write stuff down cause they never remember to bring anything Wait time is forever Server disappeared for long peroids of time Then left without cashing me out was cash out by different server didn't offer dessert Nerver will return not a recommended location
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Reason of review:
Poor customer service
Anonymous
map-marker Glendale, Arizona

Red Robin - Sanitary Conditions Review from Glendale, Arizona

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Red Robin - Sanitary Conditions Review from Glendale, Arizona
Red Robin - Sanitary Conditions Review from Glendale, Arizona - Image 2
Red Robin - Sanitary Conditions Review from Glendale, Arizona - Image 3
Red Robin - Sanitary Conditions Review from Glendale, Arizona - Image 4

Red Robin must have removed my review so I'll try again.

I'm sorry, but this is disgusting! Read with caution as this could make you sick to your stomach-Sorry but you need to be warned!!!

Last night, 12/12/2105, around 8:00 PM, I walked in to Red Robin at 2501 E. Happy Valley Rd. I was starving and couldn't wait to eat. I had to use the restroom. While standing at the Urinal, I had no choice but to be faced with several, nasty boogers on the wall in front of me, to the left and to the right. I have pics but don't know how to post them here-probably for the best.

My background is in Foodservice distribution and I've been in 1000's of restaurants through the years and have never seen anything so disgusting. A good rule of thumb: if the restrooms are dirty, so is the kitchen! I can't imagine how many employees must have stood where I stood and saw what I saw and chose not to clean it!

I will never step foot in another Red Robin.

Furthermore as a testament to Red Robins lack of concern, I wrote a letter last night and phoned the corporate office explaining what happened and as of 1:40 PM today, no reply!

Sam Fasano III

(602) 882-****

snfasano@***.com

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Reason of review:
Bad quality
Tamy Ure
map-marker Brooklyn, New York

Red Robin Jobs Review from Brooklyn, New York

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I attended a dinner of 13 with my family...they would not take the reservation over the phone...i was offered a job based on my patience. I filled out app and was told to call...i had an interview in which the interviewer (Marylin) was 2 hrs late for...i have culinary training and have worked at several 3 star restaurants...i was told i was inexperienced and offered a bus boy position at $7.50 a hour plus tips and no more than 15 hours a week.i felt insulted. No wonder the busboy walked out on dinner service the night of my dining experience.marylin made it seem like i would quit within a month..the restaurant is reflection of your manager...everybody i know complains about the service @red robins in bay plaza mall...i kno you guys at corporate take these matters seriously..and i lived 15 mins away from mall...didnt get hired...i would not wanna work at that location..mall at bayplaza. My name is joarik gomez
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Reason of review:
Poor customer service
Anonymous
map-marker Renton, Washington

Red Robin Towering Doh Ring Dessert Review

I oredered the donut tower,twice both times they tasted like they were cooked in fish oil.That ruined the dessert for me,
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Reason of review:
Bad quality
Anonymous
map-marker Safety Harbor, Florida

Very Dirty Dish Under My Food

I went to the Red Robin in Countryside Mall in Clearwater Florida. My first impression was great, I liked the atmosphere, liked the menu, enjoyed sitting at the bar.

I ordered a turkey burger, took a long time to arrive, but I was still pleased to this point. Burger arrived, I picked it up, took one ***, good burger, still pleased. Went to put the burger down on my plate which was not only very dirty, but had crusted old food on the plate. Sent it all back, paid my bill, will NEVER walk into a Red Robin again.

Never walk into a Red Robin again may be an understatement. Manager did remove burger from bill, gave me a $10 gift certificate which I threw away as I will never eat there again.

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Reason of review:
Not as described/ advertised
1 comment
Guest

I agree with you. That self-centered New Yorker Jamie is as nasty as *** including most of the other Employers and Employees their too.

It's really not worth their appreciation ,especially if employed their.

They may have gourmet foods,but poor customer service,and even if at least someone tries,they management will just snap at you. I had to walk out due to corruption and felt very mistreated their after nearly 4 years.

Anonymous
map-marker Houston, Texas

Red Robin Staff Review from Houston, Texas

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We were asked to take our 2 year old outside because he was disturbing the other customers. He wanted to play in the arcade, but we told him no. Of course he got upset, but we were doing what we could to calm him down. I was offended and upset on how inconsiderate they were, so I finished my food in the car. We have been here so many times before, so I was excited to eat here once again. That will be the last time I step foot in there.
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Reason of review:
Poor customer service
Anonymous
map-marker Mansfield, Ohio

Short Review on April&nbs-04:00;06,&nbs-04:00;2016

Gave them my last try on march 24th went there 730 pm in Independence ohio 4 adults and 4 kids ages 8-1yr didn't get any fries till our meal appetizers came same time all food cold nothing even close 2 the pic never asked if we wanted more fries isn't this there whole thing they are famous for will never ho back again
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Reason of review:
Poor customer service
Anonymous
map-marker Tampa, Florida

Red Robin Staff Review from Tampa, Florida

Red Robin @ Brandon Town Center Mall Received poor customer service twice in a row now so I won't ever be back. First time my drink was thrown away & my seat given to other customers when I left to go to the restroom. Second time I did not receive everything I ordered but was charged for it & had to go back to retrieve the rest of my food. Managers & wait staff are too young & inexperienced & quite rude when I complained. Enough is enough. I'll take my business elsewhere. And I see I'm not alone in receiving poor service at Red Robin.
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Reason of review:
Poor customer service
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