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I've attempted to call Red Robin's customer service line and already 8 minutes holding where the music fades in and out. Can't tell if I still holding unless I look at the minutes counting up.

Went to Red Robin in Roseville (Near Galleria Mall).

Myself and one other person. As we approached the podium to make it known we wanted seating for two. A young lady as how many, I told her two, she turned away and commenced to answer the phone that was ringing and continued talking as we stood there wondering what happened to seating us. Then another person comes out and as if we'd been helped. I said, the young lady was suppose to seat us but she was still talking on the phone.

The person asked if we wanted to sit at the bar, I said, why is there not seating available in the main dining area, he said, yes but we'd have to prepare the space.

So, we decided to sit at the bar, it took the bartender several minutes to acknowledge us, and when he handed us the menus they were wet and he dropped the menus meanwhile having a angry look on his face.

Once we had decided on what we'd order, we closed the menu. We watched the bartendar go to the couples seated on both side of us and asked them if he could take their plates away this took about 15-20 minutes. We figured he did want to service us, so we left, but not without asking for the manager. Another employee, who was suppose to be the manager came out and we let him know about the poor customer service from the time we entered the establishment.

I did call the customer service line and let them know of my experience.

Reason of review: Poor customer service.

Location: Riverside, California

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