Red Robin - I could of died..
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New ReviewerVisited the Brier Creek Location about 10 pm. Server was excellent.
We started ordering our food, I begin to tell her the things I wanted on my burger. She looked up at me and said no cheese I said YES no cheese. When our food came out she immediately noticed mine had cheese and she took it back. Couple min later she came out with another plate set it down and asked if everything looked good.
While inspecting my food the cook had scrapped the melted cheeses off the burger I had sent back and it was still pieces of cheeses on my burger. At this point I am upset. She says ok Iโll get you another one. The manager was walking around and stopped at my table and ask was everything ok.
I said No I asked for no cheese she brought it out with cheese took it back brought another plate and this burger the cheese have been scrapped off. He says โI thought that would work but just in case it didnโt I cooked to extra burgers in the back. So my mouth dropped. I told yโall I was lactose severely and I asked not to put cheese on my burger you did and then you sent me out another one which you scrapped cheese off and you tell me that you had cooked another one in case this didnโt work????
So *** my life right??? Waited 15 more minutes he said I have good news and bad the bad news is he put it on there again and the good news is I am gone give it to you free. Iโm disappointed at this establishment with their management and Iโm in dis belief that he as a leader in the company would play with customers lives that away.
He just smiled as if it was funny. Never again
Reason of review: Not as described/ advertised.
Location: 7860 Alexander Promenade PI, Raleigh, NC 27617, USA
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Comments
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You can't die from lactose intolerance, so let's not be overly dramatic about this. But, you should have been given an entirely new burger, they should not have simply scraped the cheese off.
Sounds like you had better cook at home.