166 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.2

Visited the Brier Creek Location about 10 pm. Server was excellent.

We started ordering our food, I begin to tell her the things I wanted on my burger. She looked up at me and said no cheese I said YES no cheese. When our food came out she immediately noticed mine had cheese and she took it back. Couple min later she came out with another plate set it down and asked if everything looked good.

While inspecting my food the cook had scrapped the melted cheeses off the burger I had sent back and it was still pieces of cheeses on my burger. At this point I am upset. She says ok Iโ€™ll get you another one. The manager was walking around and stopped at my table and ask was everything ok.

I said No I asked for no cheese she brought it out with cheese took it back brought another plate and this burger the cheese have been scrapped off. He says โ€œI thought that would work but just in case it didnโ€™t I cooked to extra burgers in the back. So my mouth dropped. I told yโ€™all I was lactose severely and I asked not to put cheese on my burger you did and then you sent me out another one which you scrapped cheese off and you tell me that you had cooked another one in case this didnโ€™t work????

So *** my life right??? Waited 15 more minutes he said I have good news and bad the bad news is he put it on there again and the good news is I am gone give it to you free. Iโ€™m disappointed at this establishment with their management and Iโ€™m in dis belief that he as a leader in the company would play with customers lives that away.

He just smiled as if it was funny. Never again

Reason of review: Not as described/ advertised.

Location: 7860 Alexander Promenade PI, Raleigh, NC 27617, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

You can't die from lactose intolerance, so let's not be overly dramatic about this. But, you should have been given an entirely new burger, they should not have simply scraped the cheese off.

Guest

Sounds like you had better cook at home.

Red Robin Reviews

  1. 242 reviews
  2. 187 reviews
  3. 154 reviews
  4. 93 reviews
  5. 50 reviews
Red Robin reviews