Red Robin - New executives, poor choices in changing food quality
I noticed some pretty big changes. They have provided pretty good service. I can't really complain about that. But what I have noticed is change in food. Garlic Steak Fries.... They used to have chunks of garlic on their steak fries, now I noticed that they have removed that and added a ton of garlic salt. My blood pressure went through the roof. I noticed that they only put on a teaspoon of bacon on my Royal Burger. I also noticed that they are taking down iconic artwork. They used to have a hanging plane in the room. The manager told me that they are getting rid of all the art work on the ceiling and walls across the the country. I guess it's going to be pretty bare... nothing to stare at except white walls. He said they might make it like every other chain like TGIF, or Applebees. I said well that's original. :(
I asked the manager what the heck happened to this place. Did management change? He didn't know, but what he told me was he was very sorry for the change. I checked out their stocks and noticed that there was a big change in the corporate world. they have changed out some executives. Probably those that make the most. I noticed even though their stock prices have increased in the short term but it's not going to last. It's a short term bell curve. It's so typical that any big corporate change seems to happen at the customer level first... Customers notice. I've seen this happen over and over again. So, I can only imagine that their stock prices will fall and someone will get fired and then and only then will they try to get customers back...like every other big corporate move. Hey, here's something different! How about changing expenses except what is in front of the customer's plate?
I'm very disappointed. I will not return for a very long time. I'm a chef and I know good quality when I see it. It's been very good at the location that I've been going at for quite some time. But not now. There is so much burger competition, I'm surprised that you have lowered yourself to everyone's level.
Good luck in finding new customers. I will not be a returning customer!!!!!
This person wrote the review because of bad quality of red robin burger from Red Robin. Reviewer claimed that he or she lost $50 and wants Red Robin to offer any options to resolve the issue.
The most disappointing in user's experience was food and food and price. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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