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Red Robin

Red Robin

www.redrobin.com
What is your customer experience with Red Robin?

Red Robin Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Red Robin has 2.5 star rating based on 749 customer reviews. Consumers are mostly dissatisfied.

  • 26% of users would likely recommend Red Robin to a friend or colleague.

  • Rating Distribution
  • Pros: Good food, Burgers, Food.
    Cons: Customer service, Quilty food, Service.

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Media from reviews

Red Robin - TERRIBLE CONTEST your rolality web site was terrible!!
Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 2Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 3Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 4Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 5Red Robin - Need to talk to supervisor about improper treatmentRed Robin - Need to talk to supervisor about improper treatment - Image 2
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Top Red Robin Reviews

Positive Review

"Broken air conditioning!"

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We enjoy going to Red Robin to eat. We like to sit on the bar side, in a booth; we live in Wasilla, Alaska. The food has been excellent for three years now....

Critical Review

"Terrible service"

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We had the worst experience at the location. Jonathan, our waiter, was very rude and racist. He spoke to our party as if we were vagrants, with no eye contact...

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Carmen V Ozu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service

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We had the worst experience at the location. Jonathan, our waiter, was very rude and racist.

He spoke to our party as if we were vagrants, with no eye contact and no respect. We asked for the manager, and he sent a business card instead of coming to our table to speak to us. Furthermore, our food was ice cold, and the burger bun was hard. I ordered a side salad and was charged for a full dinner salad.

We never received refills on anything. Our food took 35 minutes to come out. We were part of a larger party, and I understood that sometimes it's hard to manage, but a larger party of white customers sat directly behind us, and he was at their table every 7 minutes.

They received beer refills even before the glasses were empty, and fries came out without asking. This is terrible service and behavior from a 'family restaurant.

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Loss:
$93

Preferred solution: Full refund

1 comment
Guest

You need to stop with all your noise. It’s disgusting.

Geoffry Vgb
map-marker Waxhaw, North Carolina

Need to talk to supervisor about improper treatment

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Red Robin - Need to talk to supervisor about improper treatment
Red Robin - Need to talk to supervisor about improper treatment - Image 2

NO! I still havenot gotten a call from anybody in regards to their invalid breach of contract improper treatment total lack of professionalism and leadership I've been I've been in business since since 2007 and I never had a unfounded reach of contract or been treated in such a way done to me before, no communication at all even after I requested and suggested a walk-through and said was we need to keep communication lines open!!!

Which was agreed but never done I stated any issues concerns should be brought up to me immediately so we could stay on top of things and stay on the same page and deal with anything needing addressed. which was agreed even though I have repeatedly asked how everything was for everything was good any issues any problems anything that need addressed. Which I repeatedly asked and was always told nope nope everything's good!!! No issues no complaints everything's good this question was asked to repeatedly over the past couple months /yearswas just asked the week before all of a sudden I'm being told I'm can't produce a contract I don't have a contract with them according to this general manager Anthony said when he contacted corporate they said that Alan Kabay'scleaning service doesn't doesn't exist and they have no records of me ever cleaning for them.

again I received a paycheck literally 24 months in a row for $2,500 each month but yet I don't exist? I received my 1099 tax record forms yet I don't exist? If I knew that I should have just stayed at home for the past 2 years and collected $2,500 a month for doing nothing. what really gets me is no one has contacted me on this matter other than this joke of pissed off customer which I'm not even a customer I'm a vendor and being asked if this problem was solved no one has contacted me no one had called me I don't miss phone calls I have no voicemails nothing and I didn't want to have to bring my lawyer into this I didn't want to have to go public call all the news station channels get a hold of all the news investing reporters that help in such matters and going to social media and just let everybody know just how this company operatets and no one has gotten back to me even though I've left several messages I upheld my part I want Red Robin's up hold their part of the contract I've done my duties what I was supposed to do on a daily basis and more much much more due to the improper closes almost on a daily basis which cost me much more work than I was contracted to do but I did it anyway plus I always done way more work than I supposed to on top of that that wasn't even contracted to do I have many pictures and videos to back up what I'm saying I also have employees and the ex that will vouch in are basically are my witnesses because I have been there many times as well to help clean again all I want is you guys to uphold your contract and mostly for me to be paid on my contract again I did not want to bring in a lawyer I did not want to go public I did not want to go on social media and call all the new stations to find investigative reporter but it looks like I'm going to be left with no choice sadly .

I reached out to corporate in many branches where you are told the mailbox is full you can't leave a message at this time or you simply get no answer basically you don't get to talk to somebody so I can get to upper management supervisors what have you to solve this improper treatment to solve this breach of contract on their part I've run my company for many years now and I have never run across accompanied it just seems to have no regards for communication or any integrity to discuss this matter so again it looks like I will have no choice to take this to the next level which was the last thing I wanted to do!!! I just wanted my contract honored I wanted paid for my contract for the work I've done that I was supposed to do the sad thing is this rests all on the person running that particular Red Robin's restaurant in Ocala Florida on college road. I said before but I don't know if all my messages anNo come in at this timey of my messages getting through because I have not heard back from that one person other than pissed off customer which that is ridiculous although I am not happy I have not displayed any man this or any business as of yet but has more days go by as this has been a couple weeks now I'm getting more and more aggravated I have never seen such lack of management lack of upper management and lack of upper management supervisors or superiors in all the years of me doing business!!! It's amazing how far things like this will go on social media tick tock Facebook Instagram Twitter and such and such etc etc and then there's a prospect available to me of picketing in front of Ocala Red robins restaurant since I work nights my days are free I have many many family and friends that are willing to stand with me March up and down the medium with picket signs two boycott that particular Red Robin's restaurant due to not honoring their contract for 2 years I done my duties as a commercial cleaning company all general managers were happy with me and my performance the area director she never wants not one time in 2 years has she given one bad comment to the general manager to that Red Robin due to any concerns of my company's cleaning responsibilities now and that's during inspections non-inspections surprise visits planned visits not one not one complaint for 2 years!!!

Now that right there says something in itself I've cleaned for Chili's which is brinker corporation since 2007 had contracts all we have till covid I am still cleaning for them doing overnight deep wings 10 to 12 hour shifts and Orlando inserts running areas for the area director and for the regional director of those chilies since I work for chili since 2007 with no complaints not one inspection was ever failed ever and all those years not one inspection surprise visit plan visit or a sneak visit where they just show up like a customer and don't say a word and walk around the restaurant see operations I have a long list of very directors and regional directors that were totally happy with my work performance are all the companies they selected me to clean their wintergarden chilies from kitchen to front of house ceiling to floor literally the entire restaurant in preparation for their national new baby back ribs commercial that was going to be shot at that location area director regional director of course supervised it I was given the list of what was expected to be done their corporate upper management bosses directors what have you were flying in from Texas all the big boxes if you will for this big event because the commercial was going to be shot at that location I cleaned for 5 days 10 and 12-hour shifts with my employees again not one complaint not one not one I don't know the area director regional director and their upper superiors not one complaint!!! These managers will back up my words I have impeccable references from Chili's from ale House bonefish grill farm shed restaurant I'm not a fly by night company even though I am small I've always performed my business with integrity professionalism and above all with all today's technologies and equipment in cleaning machines I still clean the old-fashioned way! WITH PRIDE!!! With that being said or like again to say I would like somebody in upper management to contact me so we can discuss this and see if we can come to the solution before I have to take it to the next level when I think my teeth into something especially when I've been unjustly done I'm like a bulldog I just don't let go and there are so many options to expose the actions of a company doing unjust defied actions of their contract again basically not honoring their contract due to the improper management of the general manager of that particular store is what it boils down to.

I sincerely hope it's someone will contact me in this matter so we can properly discuss this major indiscretion by one person discuss the breach of contract that he created and come to I agreeable solution! Instead of me have to bringing in my lawyer and going through all those other steps that I WILL DO!!! IF I AM FORCED TO DO SO!! Sincerely hoping upper management will contact me in this matter direct with a phone call so that nothing is Lost in translation in text or email messages which are so impersonal you should have it but again my number is office number 352-546 ****/cell 352-497-**** sincerely.

Alan Kabay /owner operator of/Alan Kabay's commercial cleaning service. Thank you!

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User's recommendation: No comment at this time

1 comment
Guest

This isn’t Red Robin. They won’t get your post. BTW it’s way too long and hard to follow.

Therese F Erq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TERRIBLE CONTEST your rolality web site was terrible!!

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Red Robin - TERRIBLE CONTEST your rolality web site was terrible!!
Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 2
Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 3
Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 4
Red Robin - TERRIBLE CONTEST your rolality web site was terrible!! - Image 5

Didn’t get anywhere. Suggested that I pay $1 to join JustAnswer to fill out a form??

Seriously.

I attempted to enter the Red Robin Bottomless Pass Contest on my iPhone as the countdown ended a 'Hang tight Gathering Local Deals from Red Robin' appeared, and now almost 60 mins later it is still circulating. On my iPad, your website reads 'Gateway time-out error 504.' So much for the contest.

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Cons:
  • Horrible contest

User's recommendation: Soooooo disappointed

Laneka Ikq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, Ohio

Burger passes

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I try to buy the burger passes since 10a.m eastern time and I couldn't because every time I try it would say service was down. It sucks because I wanted to buy two.

Now they are all sold out. My family eats there all the time. I wish you all could help me get 2 burger passes. That's what you could do better with.

Please have customer service, call me. I am really upset. Not even the manager would help me.

He was really rude. My number is 513 276**** it would be nice to have someone call me about this.

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Brodrick Neb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, Delaware

“Alleged” interview services

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I scheduled an interview through indeed, yet when I got to the place, I said I had an interview. As I attempted to say what time it was, they cut me off from specifying about it more and started talking about how I had to submit an application to get an appointment.

Though I did this online, they told me to get an interview I had to submit another application on paper. Though I LITERALLY I did this online, it was clear I had to sit down YET AGAIN and fill out ANOTHER application. After filling it out, I was told the hours I gave to even work there were unavailable. I was supposed to have an interview with this place, and I possibly could have gone over this with an interviewer (if they even had one) yet this person said otherwise.

After the application was filled out, they said they would take some time to review it, and so I should have a nice day.

I took a bunch of time trying to get an interview with this place plus getting a clue on how I should pull an interview off with this place. It's a shame they wouldn't see my potential added to their place.

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User's recommendation: Apply for a Burger King or Pizza Hut, maybe there you can ACTUALLY get interview with someone.

3 comments
Chao Pne

You think that you have potential, but they do not. Besides you are not available when they need you.Face it they want someone more qualified and who can put in the hours they want.

Guest

Here’s the thing. If you applied in person, got a call for an interview, showed up and no one knew anything, then yes, they dropped the ball.

As it stands there are too many variables the way the application/interview process is set up.

Unfortunately, most places similar to this operate the same way. I caution you to tone down the “I did everything flawlessly on my part” attitude.

Guest

There are too many other places to apply to, that aren't so disorganized and unprofessional.

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Debbie M Efn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Burger pass

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Extremely disappointed in the way the pass was handled. I was on the site the second it opened, tried for over 45 minutes to get through over 50 times, and kept getting thrown out.

Expected better. I am a loyalty member for what reason???

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Preferred solution: An unlimited 30 day pass… seems to me that loyalty members should have had first chance at the passes

User's recommendation: Don’t bother

Deondrae Rwd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Florence, South Carolina

Complaint about promotion on April 17

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Red Robin was offering a promotion on April 17. My guess is the web site crashed because response was overwhelming.

I was on my computer the minute appointed. I was totally blocked.

I am a loyal red robin customer but had no chance on this one. As bad as trying to get concert tickets.

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User's recommendation: Red robin change you approach on offers

Anonymous
map-marker Olympia, Washington

Order messed up restaurant phone not working

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My order arrived missing all the drinks. One of the items included bacon , which we requested to be removed in the order section.

The Mac and cheese was cold and congealed. When we attempted to contact the restaurant they said they could not hear us-used two different phones-and they hung up.

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Daved Pnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Disgusting service

The server told us that his managermanagernever go to RedRobinn wanted us to leave but he might be able to find someone to watch over us. I asked him to repeat himself as I was appalled by what he was saying.i then asked him to bring manager to table and with alot of hesitation he finally did.

I told manager what server had said and he denied any knowledge of it. That boy should have been fired immediately.

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User's recommendation: Never go to Red Robin!!! I've already told everyone I know and have asked them to spread the word

Anonymous
map-marker Chicago, Illinois

Change my phone number

It will not let me change my phone number. My new phone number is 779-233-****.

How do I change it? It tells me to contact the customer service department nbb

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Margaret B Xuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond Heights, Missouri

*** We arrived at 5:50 on 12/18/24. Drink order placed at 6:15, food order taken at 6:50. No one came to refill our drinks. We left at 7:45, still never receiving our food!r

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Updated by user Jan 29, 2025

We would only return if our meal was compensated. And only at a different location. If not, we will never return and will loudly advise others to avoid Red Robin

Original review Jan 28, 2025

This was a "free dinner" provided by a sales company. We were seated right away.

25 minutes to have a drink order taken. Another 40 minutes to order a salad and fish and chips. Everyone around us had food delivered and we're eating. We left at 7:45!

No food.

The manager was totally uninterested in our complaint. Our calls (12/19 & 1/9) to customer service have not been returned.

View full review
Cons:
  • No return calls regarding our complaint

Preferred solution: We would return to another location with a gift card from the company And at least a call back from someone

User's recommendation: Don't waste you time!

Christine Y Ors

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, Washington

Complaint

Picked up an order for take-out at the 8311 NE Vancouver Mall Dr Vancouver WA location and when we opened our food it was terrible. The burgers weren't well-done like I requested, the fries were cold and there were no napkins or condiments.

I tried to bring the food back and was treated very rudely. They didn't replace our order.

Very disappointed. Would like coupons to get our meals replaced at a different location, please.

View full review
Loss:
$40
Pros:
  • Usually delicious food and great customer
Cons:
  • Poor leadership from manager

Preferred solution: Two complimentary meals to replace the ones we did not eat that we can use a a different location

Rochelle W Pqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Overland Park, Kansas

Birthday Reward

Did not get an email for Birthday Reward. Since last time I have changed phonrs,and didn't hear from you.

My birthday is Feb. 3. Can you resend me an email for my birthday reward?

Please use the phone number I supplied for this issue. Thank you

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Ulis Qww
map-marker Nashville, Tennessee

Bad attitude with the manager.

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Wife and kids ate at store #708 last week. Supposed to bring me a bacon cheeseburger home.

Im a Neurosurgeon at Vanderbilt. Im allergic to mayonnaise and they put a double helping on it. Needless to say it went right in the trash.

Complained to the manager in person the next day and she offered me a replacement for half price.Wife spent almost $85 and I wasnt going to pay again. Had no receipt because it was tossed out at garbage day.

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Hesham Zhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Raw burger

Raw burger never taken care of we love this place but some servers act rude not happy about it at all

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Shawn C Kgs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anchorage, Alaska

Unacceptable behavior by "Manager" Kim and General Manager Kelly

My girlfriend and I went out for a date night to my childhood Red Robins location 45 minutes away. Service wasn't the best but we were going to tip anyways but we got our bottomless drink late after we were already done with our meal and didn't want to pay for the bottomless drink that didn't look good anyways it was a splash of soda with ice filled to the top and a stream of whip cream that barely added anything to the drink, it looked poor at best.

That wasn't the reason though, it was the fact that we got the bottomless drink after everything when we ordered it in the beginning of everything. Simple fix this should of all been but now we are contemplating taking Red Robins to court over the added tip that the employees added after we left. Your manager Kim told us she was the manager and said sorry like we were out of luck because her word is law, she even came out to write down my license plate as well because she was unhappy with the way I was speaking to her after the fact. Your employees at the Tikatnu Commons Anchorage Alaska store are self entitled children who don't know how to do there jobs and resolve a simple situation instead of acting defensive over the situation and finding ways to the avoid fixing the problem they should of initially.

A full refund is required, especially the extra tip the was taken without approval.

This is unacceptable and grounds to take this company to court. Our bill was $110 dollars they charged us $133 we have a bank statement and will be following up with our bank and lawyer.

View full review
Loss:
$24

Preferred solution: Full refund

1 comment
Guest

Lmao! You don't have an attorney and you know it!

No attorney is going to take a case involving a few dollars, unless their loser client has deep pockets. Dispute the overage with your bank and don't misbehave in restaurants.

About

Summary

Red Robin is a chain of casual dining restaurants founded in 1969 in Seattle, Washington, and now headquartered in Greenwood Village, Colorado. The original Red Robin stood at the corner of Furhman and Eastlake Avenues E. in Seattle, at the southern end of the University Bridge. That building dates from 1940 and was first called Sam's Tavern. The company currently has over 400 restaurants across the United States and around 20 in Canada, which include both corporate owned locations and those operating under franchisee or license agreements. The Snyder Group Company became Red Robin's first franchisee. The restaurants serves Gourmet Burgers as well as many other items including salads, soups, appetizers, entrees, desserts, and its signature Mad Mixology specialty beverages.

Red Robin reviews and complaints

Red Robin is ranked 170 out of 5157 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISA

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