Red Robin

I have emailed you guys through your company website these are my email transactions case numbers: Red Robins case number #0181****

Red Robins ?case number #0181****

This is the s copy of the email message regarding my rude and flat out lies on my behavior at your restaurant on Robson and thurlow location in Vancouver:

Hi there,

Im very upset the way I have been treated by your staff today (October 27th) and on October 25th. I was refused service and asked to leave because the manager said I did a done dine and dash the other day when I was there.

Which is a blunt out lie and the totally untruth because of your sever named Kylie said I did that because what happened on the 25th when I was there last. On the October 25th,I was first approached by Kylie and another gentleman which Im assuming was a manager where I was on the patio having a smoke before I was to come into the restaurant for lunch. I didnt know that the patio was closed because there was no signage anywhere stating it was closed and I need to leave the patio area immediately they were very so rude about it and I just didnt say anything. I asked if I could go in to the restaurant and they talked it over I dont know why they would refuse anyways.

I told the the brown waiter or manager if I could get a table close to a electrical outlet because I needed to charge my iPhone and he replied rudely no we dont have any outlets that you can use so I asked if I could sit at the bar and put my iPhone on charge behind the bar. And again he rudely (the brown server) said you can sit at the bar but you cant put the your iPhone behind the bar even though i had put my iPhone on charge behind the bar last month when I there for my birthday dinner. When I asked the bartender (on my birthday night) if he could find a place where I could put my iPhone on charge and he replied yes, he can put it behind the bar because we do that for all are guests when they need to charge their phones. So I knew today that the the server was lying to me when I suggested to have my iPhone behind the bar but I just bite my tongue and had a seat at the bar where I sat for 6-8 minutes with no one coming to serve me even when I had made eye contact with that same server twice that I need some sort of service.

I was wondering why they were being so rude. I finally had a enough and started to leave the restaurant and when I walked out I asked what the server was name was but he refused to give it to me (brown server) but I then asked the other server that was standing there the whole time with the other server he responded by saying his name was Kylie and then thanked him for the rude and poor customer service they gave me today, those were my exact words to them, Im leaving because of your guys poor customer service , you guys just stood there and watched me sit at the bar for 6-8 minutes with no service. I didnt why they were so rude to me. I had walked out of restaurant .

I was so upset at the way I was treated and I didnt know why I was treated with such disrespect.

So I think because of that interaction Kylie decided to lie to the manager today (October 27th) that I dined and dash and was refused service there. I demanded to know what I actually ordered and who I ordered from that day That I supposed dined and dash but Kylie said he couldnt remember if it was yesterday or the day before, he then said it was so long. It was only 2 days ago I replied. I demand to see the footage of me dining and dashing if I did do such a thing.

They both refused to show me any kind of proof .

Which is because that never happened, he is totally lying and Im not taking this matter by just sitting down but Im demanding for a full investigation in this matter. You guys should have some sort of a record of me doing a dine dash, which I would like to see, there should be a police record of me doing that because thats protocol when someone does dine dash that the police should be called. You can check the camera footage of me being there on October 25th sometime between 1pm and 5pm you should be easily see me doing a dine and dash if I I in fact did one on that day which I didnt do.

there should be some sort of recording on that footage that would show you guys.

Of me just sitting at the bar for 6-8 minutes without me speaking no one or ordering anything, I had no contact with any server, you would just see me leaving after sitting there and without speaking to anyone and then see me walking out of the restaurant and coming back in to ask the servers names and telling them the reason Im leaving.

Im short East Indian male , Im 55 feet tall , light brown skin. I need and way a full apology for the rude service and dine dash accusation.

I will be posting this encounter on all social media websites because this is the most rudest experience Ive ever witnessed in my whole life, a server lying and making a fake dine dash accusation just because I complained about past bad service I received. I want to know what Items that I had ordered for that dine and dashed I supposedly did, there should be some kind of billing report produced on my order that I dined and dashed on and who my server was at that time that supposedly dined and dash.There should be some kind of record that the restaurant would keep for any kind of a dine and dash for your accounting purposes. I need you guys to take this incident seriously because this is no joke because my character is in question. Im also going to be seeking out legal advice on what to do in this incident.

I look forward from hearing back from you guys regarding this lie about me doing a dine and dash. I will not rest until the truth comes out. I would like a manager from your head office to only contact at me.

I dont want to be contacted by anyone from that Thurlow and Robson st. Location because I cant trust anyone from that location.

Thanks,

Steven G

My families experience at the local redrobin restaurant in manchester near the mall of nh was horrible. We went in today hoping to enjoy a great meal only to be seated and left alone no service no nothing until about 25 minutes later when another family came in and after they were seated they were asked what they wanted for dinner after I noticed we weren't getting asked what we wanted I asked the man that sat us done wheres our service he said I don't know but the younger guy said omg one second we then got a waitress who Said we forgot all about you I'm sorry we left upset due to service never got to eat.

Sad to see this kind of service i just wish wed gotten a chance to order. The staff needs more help keeping up with guests as there seated.

Bartender(s) lost track of what I had ordered and combined tab with that of my friend who had arrived 45 minutes after me. Instead of starting an individual tab when I sat down and keeping it updated, they rang up the bill from memory and presented a combined tab when my friend was ready to leave.

They split the tab into separate bills but added an extra beer to mine that I had not had. I am VERY careful what I drink and knew exactly what and when I had ordered. The mgr refused to correct the bill, insisting that the 2nd bartender who rang the bill was certain she had served the extra item. This bartender was not only manning the bar by herself, but ALL the tables in the upper seating area.

My friend confirmed that I had what I said I had. Finally told them I REFUSED to pay for something I didn't have and left cash for the 2 drinks I had plus a generous tip for the bartender (despite the great upset they caused.)

ALL problems could have been avoided by simply opening a tab for me when I sat down and placing it on the bar in front of me and updating it as orders occurred as other establishments do - instead of retroactively ringing up my friend and me from memory when one of us was ready to leave - and then insisting they were right when TWO customers said they were wrong.