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Horrible management

1.0
Original review updated by user Mar 08, 2023
The manager is absolutely horrible I am writing you to complain on the management for the Greenville nc location me and my family go here weekly to eat dinner and we spend $50 or more each time we go however we will no longer be going back as we went tonight 03/08/2023...
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#4422391 Review #4422391 is a subjective opinion of poster.
Location
Greenville, North Carolina
Preferred solution
Apology

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Verified Reviewer New Reviewer

What has happened to Red Robin?????

1.0
My daughters and I used to love going to Red Robbin to relax after a day of shopping. Last Saturday 3/18/23 we went to the Red Robin at 7575 W Edgerton Ave, Greenfield WI 53220. We were first shocked by the menu change. So much pizza. No appetizers on the menu that we...
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#4460787 Review #4460787 is a subjective opinion of poster.
Location
Greenfield, Wisconsin
Cons
  • Food has deteriorated not good
Loss
$120
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Loyalty club

5.0
Just needed to update account so I could use the app. The customer service representative was absolutely terrific and personable.

User's recommendation: Red Robin rocks!

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#4458449 Review #4458449 is a subjective opinion of poster.
Location
Southgate, Michigan
New Reviewer

Awards

Just wish everyone knows the policy and procedures. Couldn't use my gift card because I had it on my phone and it was told I couldn't use it wasn't I my app but it had all the information on it. Wasn't very happy.

User's recommendation: Associates need to be more knowledgeable.

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1 comment
#2316429

What do you mean you had it on your phone?

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#4431551 Review #4431551 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
New Reviewer

Removed my favorite

I have been a loyal customer for as long as I can remember. My children even know what I order every time I go. A classic burger that you can only order at Red Robin but to my surprise tonight I went to order my usual wonderful burning love burger but it is no longer on the menu. Well you have lost a customer.
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#4431500 Review #4431500 is a subjective opinion of poster.
Preferred solution
Put it back

Lousy service, rotten food , bad bad bad.

1.9