Red Robin Reviews

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Red Robin - Ended up in the Emergency due to restaurant error
Red Robin - Ended up in the Emergency due to restaurant error
Red Robin - Ended up in the Emergency due to restaurant error
Red Robin - Ended up in the Emergency due to restaurant error
Red Robin - Ended up in the Emergency due to restaurant error
Red Robin - Ended up in the Emergency due to restaurant error
Update by user Aug 20, 2019

Was given a veggie burger which contains gluten even though I clearly stated I had a gluten allergy. Didn’t realize til it was too late. Now I can’t get the restaurant to respond.

Original review posted by user Aug 15, 2019
I ordered a burger well with no pink and gluten free bun and fries. I stated this was due...
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20 comments
#1907051

I think that Brigitte is just joking and trolling. I think that she has a very weird and strange sense of humor.

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ID
#1623910 Review #1623910 is a subjective opinion of poster.
Location
Central Pasco, Florida
Service
Red Robin Manager
Cons
  • I stated i had an allergy to gluten
  • Quilty food
  • Poorly trained or if at all staff
Reason of review
Allergy not headed and given food that made me sick
Preferred solution
Emergency room visit cost
New Reviewer

Request Refund

Hi, I ordered online, but it was never delivered to the address listed. I would like a refund for my order. Thank you.
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ID
#3130048 Review #3130048 is a subjective opinion of poster.
Location
Pasig, National Capital Region

Question about discrimination

The hostess at the port Orange Florida store was very rude to me and threw her menus down at me when she wanted to seat us all the way in the back when there were plenty of other tables closer I have a disability that makes walking difficult, she was so mean and nasty toward me that I was in tears being treated this way

User's recommendation: Poor.

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ID
#3128668 Review #3128668 is a subjective opinion of poster.
Location
Palm Coast, Florida

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New Reviewer

Employee problem at work

I work at 0374# We had a problem with 2 employees on Saturday lunch I have worked there 3 yrs and we have never had anything like this ever happen My opinion is it was something that just got tooken wrong Honestly I think they both need to be repreminded they are both good workers if one gets fired they both should be honestly it is right if one gets let go because I was there covid 19 has took a toll on us all in the restraunt business please make the right decision
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ID
#3127574 Review #3127574 is a subjective opinion of poster.
Location
Butler, Ohio
Pros
  • Restaurant is located off of the interstate
Preferred solution
Resolve problem

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New Reviewer

Maybe deceitful in offerings.

On Veteran's Day I was offered a free meal from a particular menu, I selected the meal. My wife and I both ate there at the time. The receipt says it took off $7.99 for my meal. Thankful Vet then. It was put on a charge card. Guess what, they went ahead and charged me for that meal anyway, So VETS, check your receipts because apparently, Red Robin doesn't appreciate VETS. Did I contact them? No. It isn't worth the effort nor the time, and they have now lost any future revenue from me, not to mention that my experience will be shared with many, including family friends, VFW members, and Legion members.

User's recommendation: Up to you, you have information.

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ID
#3110850 Review #3110850 is a subjective opinion of poster.
Loss
$8
Preferred solution
Let the company propose a solution

Poor service, cold food and cold building

Poor service server seemed to think that she was doing me a favor by taking our order cold food and cold building asked for little ice in our drinks they came back full to the top with ice I asked the server to please remove some of the ice I did not catch what she said due to her wearing a mask. cheese on my burger was thicker than the meat. the bill came to $35.78 I gave the server a $50.00 bill she stated I suppose you want change. on the way out I asked to speak to the manager about cold food and cold building. She stated we are having trouble with the heat. what does that have to do with cold food she answered sorry.

User's recommendation: If you want a burger RED ROBIN IS NOT THE PLACE TO GO.

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ID
#3084120 Review #3084120 is a subjective opinion of poster.
Location
Hightstown, New Jersey
New Reviewer

Poor servicd

Got seated and manager took our order. She forgot to assign a server to us. After 1/2 hour I checked on our order and it had been sitting under heat lamps for a long time. Food was Luke warm but they did replace it.

User's recommendation: Make sure a server orders your food.

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ID
#3082074 Review #3082074 is a subjective opinion of poster.
Location
Albany, Oregon
Pros
  • Clean
  • Tavern burgers
Cons
  • Customer service terrible and wrong sandwich
Preferred solution
Don't assume someone else will fill in. Just do your job.
New Reviewer

Not sanitized table properly

Brea ca Reataurant host didnt clean the table properly. He wiped the table And seats but did not spray before he used paper towel to wipe them down. I had to ask him to sanitize the table top pay machine as he did not do that prior to my telling him. He used his hands to move it around while he was cleaning the table but neglected to clean the table top pay device. He seemed to be unhappy I had him clean it. I coveted nov 18 2021 2:30 pm I believe he needs to be re-trained on how to clean things

User's recommendation: Re train host.

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ID
#3079013 Review #3079013 is a subjective opinion of poster.
Location
Brea, California
Preferred solution
Let the company propose a solution

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New Reviewer

Bad food

4 orders of buffalo wings dried out sun lamp even dried the sauce just dried out chicken inside &;;;;;; out!
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ID
#3069890 Review #3069890 is a subjective opinion of poster.
Location
Sun Valley, California
Pros
  • Great service until this last visit
Preferred solution
Deliver product or service ordered

Required vaccination card.

Went to Red Robin and found out you have to have a Vax card or a current test to enter and have a meal. What is wrong with you people? These are times that bring out the true colors of a business. I, my family and many others will never use your eatery again. And by the way, I am vaccinated. Just not stupid!

User's recommendation: If you're a socialist, communist or an idiot this is an awesome eatery to blow your money at.

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ID
#3066057 Review #3066057 is a subjective opinion of poster.
Location
Kenmore, Washington
I ordered tonight from Red Robin and wanted to take advantage of the email for $10 off $40 that was sent to me. "treat the crew. Save some cheddar. But don't wait your deal ends 11/14. $10 off $40 ends soon". I signed in from the email and it said it would take the $10...
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ID
#3065937 Review #3065937 is a subjective opinion of poster.
Location
West Mifflin, Pennsylvania

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Verified Reviewer
New Reviewer

Veterans Day Debacle

I am a US NAVY OFFICER Veteran (and Legal Officer/JD), and visited your location in Orland Park, IL around 12:15pm on 11/11/21. There were approximately 10 Vets waiting in-line for 15 minutes before a hostess came out and then declared that "we are not going to seat anyone" I asked to speak to a manager and stated that this is completely unsatisfactory as there are plenty of open tables and these Veterans (many disabled) should be seated. With that a male employee came to the hostess stand, I asked if he was the manger and he he got aggressive with me. I repeated my plea that these Vets should be taken care of and he quickly retreated and called the Police on me, and informed the police that I was being violent. How disappointing.
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ID
#3057661 Review #3057661 is a subjective opinion of poster.
Location
Orland Park, Illinois
Preferred solution
Apology

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New Reviewer
Red Robin - Hiring Age Discrimination
My daughter had an interview this afternoon at the Northridge location. The manager was rude and discriminated against her for her age. When she applied, she entered her birthdate, allowing the HR department to notice that she was 17 years old. On Monday, November 1st,...
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1 comment
#2096059

Well. how do we not know you're lying and fabricating details?

It's people like you that always have to make stuff up! not buying a word of what you're saying.

ID
#3038372 Review #3038372 is a subjective opinion of poster.
Location
Arcadia, California
Preferred solution
TBD

Waitress lied and said you can substitute anything for fries.

The waitress told us that we could substitute anything for fries and that it would not be a charge. We substituted Onion Rings for the fries. I wasn't aware of it until I got my receipt. I didn't look at it until I got home. I was very shocked when looked at it and realized I was charged two times for two different orders for substituting Fries. The golden rule is when placing an order the customer can only believe what the waitress is reveling to them. The waitress name is Justis, time 5:28pm, at Restaurant #75.I wonder how many other people were misled by this Store policy. I don't think I will be visiting that location again. Heads up, be alert.

User's recommendation: Be sure that you are getting what you are asking what you are asking for. That's why it is better to see it before you pay.

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ID
#3022826 Review #3022826 is a subjective opinion of poster.
Location
Baltimore, Maryland

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Verified Reviewer
New Reviewer

Lousy employees and food

The hamburger was way yo salty and when i ask about the 50% off the manager said next time read the coupon the right way how rude well Red bobin you can go jump in the lake for all I care
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ID
#3006234 Review #3006234 is a subjective opinion of poster.
Location
Schererville, Indiana
Cons
  • Very rude place to be in stay away from this place
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
On 10/23/21 at 7:11 pm, we placed a car side order for a Bonsai Burger and a plain hamburger w/side salads. At 7:48 pm, it still had not been received. I went into the restaurant to check on our order after observing from our car location 4 young ladies laughing and...
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ID
#3003760 Review #3003760 is a subjective opinion of poster.
Location
Chambersburg, Pennsylvania
Loss
$33
Preferred solution
Full refund

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