Update by user Jul 12, 2016
I was contacted by the Restaurant Manager who apologized and has offered me a $15 Gift Certificate. However, never got any call/feedback from Guest services
Original review posted by user Jul 11, 2016
Twice, I got to my 9th burger to receive the 10th free and was told that I did not have any. Supervisor had no clue.
Didn't even look or inquire on the issue. After I paid for my "free" meal, I was told to call 1-877733-6543 for resolution. I did...I was told to call the number from the restaurant the "next" time I have a problem. Waoh!!
Don't get me wrong, the food is good, the servers are great, but the overall customer service wasn't positive. I can't believe the Guest Service programs resolution is to stand in line, stay on hold for someone to answer and resolve and issue.
I hate holding up lines in a restaurant for such issues...Just uphold your end of the bargain. I could have gone to Burger King or Taco Bell and had better service and cheaper food I wanted to.
hdefang wrote the review because of poor customer service at Red Robin and attached a photo. Reviewer claimed that he or she lost $13 and wants Red Robin to issue a full refund.
The most disappointing in user's experience was lack of cutomer service and horible manager. Author liked the most burgers. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.