I am a grey-haired AARP member. I finished dinner at a Red Robin and a bar fight broke out, they crashed into my table. When Mall security arrived they ... just let the brawlers go. I mentioned that I would like to report it to the police.
The manager and Security Chief tried had to persuade me not to. Finally they said I would have to wait a while. I said I can wait in the air conditioning. So the security guy kicked me out and made me wait out in the July heat. He didn't give me a chance to pay my bill.
So the manager came out and said something I didn't quite catch. I thought he said He took care of my tab because the the terrible experience. I said "Thanks for taking care of that." and he became enraged. Turns out he was accusing me of running away without paying. Ironically I was sitting right outside in the July heat. He indignantly asked "Why would *I* pay your bill?"
I said, "A good manager would comp a tab after something like that happened to one of his customers." he said "Take it up with corporate" (I've already sent a number of e-mails telling them what I am telling you).
I followed him inside - him berating me all the way. Finally I had had enough of his abuse. I took out a couple of $20 bills, crumpled them and threw them in his face and shouted, "You're an awful human being. Just awful." Then I loudly proclaimed "Red Robin condones bar fights."
I went outside and a half dozen burly mall security were waiting for me - a grey haired grandpa. They kept trying to surround me. And I played cat and mouse - waiting for the police so I could talk to them but I realized that was futile. So I walked away and tole the security "I give up. I'm going away" and the chief asked gleefully (maybe too gleefully), "So you don't want to talk to the police?"
Nah. Let them have criminals. I'll go somewhere else.
Product or Service Mentioned: Red Robin Manager.
Reason of review: coercion to not report a crime.
Preferred solution: FIRE THAT MANAGER. .